BEHAVORIAL HEALTH SERVICES COORDINATOR
applications accepted until filled

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“IFHS is an equal opportunity employer and ADA compliant agency”.
​
FLSA Job Status: Exempt
Education/Licensure: Minimum of a Masters level degree in Counseling, Social Work or Psychology.  Alaska licensure.  Able to supervise other behavioral health counselors effectively.  Have appropriate licensure or certification (or ability to obtain licensure/certification) in mental health and substance abuse, LCSW or LPC.  Two to three years’ experience in assessing and treating persons with mental illness and substance abuse issues. 
Department: Behavioral Health
Supervisor: Chief Executive Officer 

I.ORGANIZATIONAL SUMMARY
A. Reports to: Chief Executive Officer
B. Key Working Relationships: Practitioners, Medical Support Staff, Mental Health Clinicians, and Administration
C. Primary Customer Groups: External Practitioners, Patients and their family members, and Vendors/Customers
D. Aged of Patients Served: All
 
II.STANDARD OF CONDUCTS
A. Appearance:

1. Maintain a professional personal appearance, and abide by the dress code at all times while working and representing IFHS.
2. Demonstrate actions that support maintaining a positive and clean facility appearance.

B. Attitude:

1. Acknowledge customers; smile and maintain eye contact as appropriate for patient culture.
2. Apologize for problems, inconveniences, and wait times.
3. Be kind, sympathetic, and helpful.
4. Act in a professional manner at all times.

C. Respect:

1. Treat all customers (patients and guests) with respect
2. Treat colleagues (employees, practitioners, volunteers) as professionals.
3. Be accountable in meeting customers’ requests and needs.
4. Recognize and respect differing viewpoints and beliefs.
5. Show reverence for cultural diversity and perspective of all people.

1. Ownership/ Accountability:

1. Act as an ambassador of IFHS at all times.
2. Anticipate and exceed customers’ needs and expectations.
3. Understand and accept responsibilities.
4. Demonstrate a proactive approach to all issues/ problems/ concerns.

E. Communication:

1. Acknowledge customers / patients by being attentive.
2. Keep customers / patients appropriately informed.
3. Maintain confidentiality at all times.
4. Use proper voice and email etiquette.
5. Use proper and professional telephone etiquette.
6. Demonstrate positive and proactive communication skills to include active listening.
7. Asks appropriate questions to clarify understanding.

 
III.JOB SUMMARY

1. Schedule: Will have a flexible schedule that includes working some Saturdays, responsibilities may include helping with after-hours call.
2. Duties:

1. Knowledge of and ability to utilize DSM-IV diagnostic criteria in evaluation and assessment of children, adolescents and adults.
2. Knowledge of current professional standards of assessment and treatment.
3. Knowledge of and adherence to mandated ethical standards of professional behavior.
4. Knowledge of theory and treatment modalities as they relate to human development, substance abuse and mental illness.
5. Ability to provide therapeutic interventions and/or make appropriate referrals.
6. Responsible for providing on-call and emergency services – including crisis evaluation and assessment for involuntary hospitalization.
7. Responsible for working cooperatively and positively with all internal staff and ancillary agencies.
8. Responsible for completing required documentation of services – including grant reports, and court documentation and updating current policies, procedures and standards.
9. Ability to assist with writing grants and administrative responsibilities relating to client registration, chart maintenance, billing/insurance information and quarterly documentation required by any granting agency.
10. Responsible for ongoing community education and outreach, including but not limited to newspaper articles, presentations, panel discussions and public service announcements.
11. Other duties as assigned by CEO.

 
IV.ESSENTIAL FUNCTIONS

1. Hearing: within normal limits with or without use of corrective devices
2. Visions: adequate to read 12-point font type with or without corrective lenses
3. Must be able to effectively communicate in English, both verbally and in writing with staff, patients and the general public
4. Must have manual dexterity of hands/ fingers for  frequent writing, computer work, filing and assisting with procedures
5. Must be able to occasionally lift, push or pull up to 50lbs
6. Must be able to subject to prolonged sitting, standing or walking

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