CASE MANAGEMENT ASSISTANT - EHRIT
​APPLICATIONS ACCEPTED UNTIL FILLED

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“IFHS is an equal opportunity employer and ADA compliant agency”.​

JOB TITLE: Case Management Assistant - EHRIT
FLSA Job Status: Non-Exempt
Education/Licensure: High school diploma or equivalent.
Department: Administration
Supervisor: Case Manager
 
I.ORGANIZATIONAL SUMMARY
A. Reports to: Case Manager
B. Key Working Relationships: Practitioners, Medical Support Staff, Mental Health Clinicians, and Administration
C. Primary Customer Groups: External Practitioners, Patients and their family members, and Vendors/Customers
D. Aged of Patients Served: All
 
II.STANDARD OF CONDUCTS
A. Appearance:

1. Maintain a professional personal appearance, and abide by the dress code at all times while working and representing IFHS.
2. Demonstrate actions that support maintaining a positive and clean facility appearance.

B. Attitude:

1. Acknowledge customers; smile and maintain eye contact as appropriate for patient culture.
2. Apologize for problems, inconveniences, and wait times.
3. Be kind, sympathetic, and helpful.
4. Act in a professional manner at all times.

C. Respect:

1. Treat all customers (patients and guests) with respect.
2. Treat colleagues (employees, practitioners, volunteers) as professionals.
3. Be accountable in meeting customers’ requests and needs.
4. Recognize and respect differing viewpoints and beliefs.
5. Show reverence for cultural diversity and perspective of all people.

1. Ownership/ Accountability:

1. Act as an ambassador of IFHS at all times.
2. Anticipate and exceed customers’ needs and expectations.
3. Understand and accept responsibilities.
4. Demonstrate a proactive approach to all issues/ problems/ concerns.

E. Communication:

1. Acknowledge customers / patients by being attentive.
2. Keep customers / patients appropriately informed.
3. Maintain confidentiality at all times.
4. Use proper voice and email etiquette.
5. Use proper and professional telephone etiquette.
6. Demonstrate positive and proactive communication skills to include active listening.
7. Asks appropriate questions to clarify understanding.

 
III. JOB SUMMARY

1. Schedule: Monday through Friday.
2. Duties: After orientation and training the Case Management Assistant - EHRIT will be able to;

1. Referrals follow-up.
2. Referral WQ – update spreadsheet on waitlist.
3. Medicaid travel arrangement.
4. Medicaid/WIC application process.
5. Medevac – tracking and update spreadsheet on waitlist.
6. Check for EKG and DOTs every morning, scanning documents on EHR.
7. Enter data for ASQ on website, scan on EHR and mail results to parents.
8. Sort documents from nurses scan file and scan to EHR.
9. Receive and process invoices for Medical Record request.
10. Prepare pamphlets/booklets for Annuals, Prenatal visits.

 
                 IT Services

1. Communicate with Network provider.
2. Update changes to EHR.
3. Run audit maintenance per network provider/EHR provider.
4. Initiate employer first time access to EPIC (EHR), email, door code.
5. EPIC (EHR) consultant and maintenance.
6. Other duties as assigned by Case Manager.

 
IV.ESSENTIAL FUNCTIONS

1. Hearing: within normal limits with or without use of corrective devices
2. Visions: adequate to read 12-point font type with or without corrective lenses
3. Must be able to effectively communicate in English, both verbally and in writing with staff, patients and the general public
4. Must have manual dexterity of hands/ fingers for  frequent writing, computer work, filing and assisting with procedures
5. Must be able to occasionally lift, push or pull up to 50lbs
6. Must be able to subject to prolonged sitting, standing or walking

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