CASE MANAGEMENT ASSISTANT
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JOB ANNOUNCEMENT
ILIULIUK FAMILY AND HEALTH SERVICES, INC.
CASE MANAGEMENT
OPEN DATE: 4/27/2021
CLOSE DATE: 4/27/2022
POSITION: Case Management Support Non-exempt
REPORTS TO: Suriayani Raip
SCHEDULE: Monday through Friday: 8:00 am to 5:00 pm
WAGE: DOE
IFHS prides ourselves in having some of the most highly skilled clinicians, healthcare workers and administrative teams in the state of Alaska. Located on the Island of Unalaska, we are committed to advancing frontier healthcare. Our team members’ compassion and dedication continues to earn us the trust of our community. Iliuliuk Family and Health Services, Inc. is currently accepting applications for the position: Case Management Support.
JOB SUMMARY:
These duties are not intended to be a comprehensive list. Duties may change with the needs of the clinic.
Under the direct supervision of the Case Management Supervisor, the Case Management Support provides administrative functions within a community health clinic, including but not limited to:
Case Management Support:
IT Services:
ESSENTIAL FUNCTIONS:
Must be able to hear within normal limits with or without use of corrective devices;
Must be able to read 12-point font type with or without corrective lenses;
Must be able to effectively communicate in English, both verbally and in writing with staff, patients and the general public;
Must have manual dexterity of hands/ fingers for frequent writing, computer work, filing and assisting with procedures;
Must be able to occasionally lift, push or pull up to 50lbs;
Must be able to subject to prolonged sitting, standing or walking.
STANDARDS OF CONDUCT:
Appearance:
Maintain a professional personal appearance, and abide by the dress code at all times while working and representing IFHS. Demonstrate actions that support maintaining a positive and clean facility appearance.
Attitude:
Acknowledge customers; smile and maintain eye contact as appropriate for patient culture. Apologize for problems, inconveniences, and wait times. Be kind, empathetic, and helpful. Act in a professional manner at all times.
Respect:
Treat all customers (patients and guests) with respect. Treat colleagues (employees, practitioners, volunteers) with professionalism. Be accountable to meeting customers’ requests and needs. Recognize and respect differing viewpoints and beliefs. Show reverence for cultural diversity and perspective of all people.
Ownership/ Accountability:
Act as an ambassador of IFHS at all times. Anticipate and exceed customers’ needs and expectations. Understand and accept responsibilities. Demonstrate a proactive approach to all issues, and/or concerns.
Communication:
Acknowledge customers / patients by being attentive. Keep customers / patients appropriately informed. Maintain confidentiality at all times. Use proper voice and email etiquette. Use proper and professional telephone etiquette. Demonstrate positive and proactive communication skills to include active listening. Asks appropriate questions to clarify understanding.
BENEFITS:
Iliuliuk Family and Health Services, Inc. provides all employees and their dependents with company paid Health, Vision, Long and Short-term Disability and Life Insurance/AD&D benefits. Additionally offered are: Dental, 403(b)(c) Retirement Savings, and Professional Liability Insurance. In an effort to support our staff’s health and well-being, we also offer Parks, Culture and Recreation use at no cost.
TO APPLY:
You may apply for this position by submitting an Iliuliuk Family & Health Services, Inc. application on the job board on which you are reading this posting, https://ifhs.bamboohr.com/jobs/view.php?id=21&source=aWQ9MjE%3D, on www.ifhs.org, or by submitting an in-person application to 34 Lavelle Court in Unalaska.
ILIULIUK FAMILY AND HEALTH SERVICES, INC.
CASE MANAGEMENT
OPEN DATE: 4/27/2021
CLOSE DATE: 4/27/2022
POSITION: Case Management Support Non-exempt
REPORTS TO: Suriayani Raip
SCHEDULE: Monday through Friday: 8:00 am to 5:00 pm
WAGE: DOE
IFHS prides ourselves in having some of the most highly skilled clinicians, healthcare workers and administrative teams in the state of Alaska. Located on the Island of Unalaska, we are committed to advancing frontier healthcare. Our team members’ compassion and dedication continues to earn us the trust of our community. Iliuliuk Family and Health Services, Inc. is currently accepting applications for the position: Case Management Support.
JOB SUMMARY:
These duties are not intended to be a comprehensive list. Duties may change with the needs of the clinic.
Under the direct supervision of the Case Management Supervisor, the Case Management Support provides administrative functions within a community health clinic, including but not limited to:
Case Management Support:
- Referrals follow-up.
- Referral Work Queue (WQ)– update spreadsheet on waitlist.
- Medicaid travel arrangement.
- Medicaid/Women, Infants, and Children (WIC) application process.
- Medevac – tracking and update spreadsheet on waitlist.
- Check for Electrocardiography (EKG) and Department of Transportation (DOT) reports every morning, scanning documents into the Electronic Health Record (EHR).
- Enter data for Ages and Stages Questionnaire (ASQ) on website, scan on EHR and mail results to parents.
- Sort documents from nurses scan file and scan to EHR.
- Receive and process invoices for Medical Record request.
- Prepare pamphlets/booklets for Annuals, Prenatal visits.
IT Services:
- Communicate with Network provider.
- Update changes to EHR.
- Run audit maintenance per network provider/EHR provider.
- Initiate employer first time access to EPIC (EHR), email, door code.
- EPIC (EHR) consultant and maintenance.
- Other duties as assigned by Case Manager.
ESSENTIAL FUNCTIONS:
Must be able to hear within normal limits with or without use of corrective devices;
Must be able to read 12-point font type with or without corrective lenses;
Must be able to effectively communicate in English, both verbally and in writing with staff, patients and the general public;
Must have manual dexterity of hands/ fingers for frequent writing, computer work, filing and assisting with procedures;
Must be able to occasionally lift, push or pull up to 50lbs;
Must be able to subject to prolonged sitting, standing or walking.
STANDARDS OF CONDUCT:
Appearance:
Maintain a professional personal appearance, and abide by the dress code at all times while working and representing IFHS. Demonstrate actions that support maintaining a positive and clean facility appearance.
Attitude:
Acknowledge customers; smile and maintain eye contact as appropriate for patient culture. Apologize for problems, inconveniences, and wait times. Be kind, empathetic, and helpful. Act in a professional manner at all times.
Respect:
Treat all customers (patients and guests) with respect. Treat colleagues (employees, practitioners, volunteers) with professionalism. Be accountable to meeting customers’ requests and needs. Recognize and respect differing viewpoints and beliefs. Show reverence for cultural diversity and perspective of all people.
Ownership/ Accountability:
Act as an ambassador of IFHS at all times. Anticipate and exceed customers’ needs and expectations. Understand and accept responsibilities. Demonstrate a proactive approach to all issues, and/or concerns.
Communication:
Acknowledge customers / patients by being attentive. Keep customers / patients appropriately informed. Maintain confidentiality at all times. Use proper voice and email etiquette. Use proper and professional telephone etiquette. Demonstrate positive and proactive communication skills to include active listening. Asks appropriate questions to clarify understanding.
BENEFITS:
Iliuliuk Family and Health Services, Inc. provides all employees and their dependents with company paid Health, Vision, Long and Short-term Disability and Life Insurance/AD&D benefits. Additionally offered are: Dental, 403(b)(c) Retirement Savings, and Professional Liability Insurance. In an effort to support our staff’s health and well-being, we also offer Parks, Culture and Recreation use at no cost.
TO APPLY:
You may apply for this position by submitting an Iliuliuk Family & Health Services, Inc. application on the job board on which you are reading this posting, https://ifhs.bamboohr.com/jobs/view.php?id=21&source=aWQ9MjE%3D, on www.ifhs.org, or by submitting an in-person application to 34 Lavelle Court in Unalaska.
